Message from the Chairman

Dear Member,

CHRISTMAS DONATIONS TO THE CLUB’S STAFF FUND

Fresh from delivering another impeccable Remembrance Weekend, I wanted to write to you about the fantastic team we have at the Victory Services Club. They have, once again this year, delivered a consummate, professional performance, further improving on the already exceptional standards of service we have become accustomed to. In support of our charitable aims they have delivered nearly three hundred welfare/recognition breaks and generated the environment for the development of the unique culture that membership from the UK Armed Forces, NATO and the Commonwealth generates. They have also managed an additional 30 member events, all to a very exacting standard, taking the overall total of events well past 500 for the year. They have delivered more bedroom bookings than ever before and catered for record numbers in the Club restaurant. Activity has therefore clearly recovered to pre-COVID times, yet standards continue to rise; this is testament to our exceptional team.

I am grateful to many of you who have reached out to thank our wonderful team personally and that you recognise that they go that extra mile to provide an ever-improving level of service. Their energy, professionalism and commitment remain as the cornerstone of the Club. They have once again been recognised across the industry with the award from Hospitality Assured of ‘World Class Status’ for the third year in a row, and success at a range of National hospitality awards ceremonies.

As you may know, the hospitality sector continues to face many staffing challenges, and we (the Board and Senior Management Team) are constantly working to retain our excellent staff, who like everyone are facing higher costs of living, which is compounded by our location and the extremely high accommodation charges in London. Retention of our high-quality staff is therefore the highest priority; it ensures we meet everyone’s expectations in terms of quality of service. Whilst the Board always looks to improve the staff’s remuneration and the associated benefits we can financially afford to offer, we all recognise that the economic conditions are still challenging. You may therefore be willing to recognise the staff’s amazing work by making a donation to the Staff Fund at Christmas.

Whatever you can donate, all of it will go equally to every staff member, excluding the Senior Management Team. You can donate to the Staff Fund by going onto the Member Login page on the Club Website (www.vsc.co.uk) and follow the instructions on that page. You can leave cash, or a cheque, made payable to ‘Victory Services Club’ in the Staff Fund box located on the Club’s Reception Desk, or you can post a cheque to the Club, marked on the reverse with your Membership Number and the words “Staff Fund”. Alternatively, please use the Donation Station in Reception.

Thank you for your much appreciated support for the staff, who are vital for the VSC. I look forward to seeing you in the Club soon and in 2026.

Yours sincerely,

Major General Jeff Mason MBE RM

21st November 2025