Membership FAQs

How can I speak to a member of the Membership team?

If you would like to speak to a member of the Membership Team, please call us on 0207 616 8312. Please be aware that the Membership Office is open from 9am to 5pm, Monday to Friday. If all lines are busy or if you phone out of hours, please do leave a message and someone will return your call as soon as possible.

If I’m currently serving, can I become a member of The Club?

Yes. If you are in the Serving Armed Forces you can become a member for FREE, and so can your spouse/partner. Make sure you click on the applicable SAF Membership type when selecting membership.

Who can I contact if I do not have proof of service?

Should you not be in possession of an official document stating your service you are able to request a record of service from the appropriate records office shown below.

Army Personnel Centre
Disclosures 1
Mail point 520
Kentigern House
65 Brown Street
G2 8EX
Contact Telephone Number: 0345 600 9663
(The helpdesk is contactable by telephone between 1000hrs to 1200hrs and 1400hrs to
1600hrs Mon-Thu and 1000hrs to 1200hrs Fri)

Disclosure Cell
Room 48
West Battery
Whale Island
Contact Telephone Number: 023 9262 8654

Room 14, Trenchard Hall
RAF Cranwell
NG34 8HB
Contact Telephone Number: 0140 026 8167

When are the subscription rates going to increase?

Should they change, new subscription rates will generally be applied from 1st April.

How can I pay my annual subscription?

Direct Debit is our preferred method of payment (this method only applies to UK bank account holders.). However, we accept Cash, Cheques, Postal Orders, International Money Orders, MasterCard, American Express and Visa.

Can I give you credit/debit card details via email?

You can email your credit card details, but please do be aware that we need the 16 digit card number, along with the expiry date.

When is my subscription due for renewal?

Exactly 12 months from the month you join. For example, if you joined in March 2015, you would be due to renew in March 2016 and every March after that. Please note that membership of the Club is continuous from year to year, unless a Member submits a letter of resignation prior to their renewal date.

Will I be sent a reminder about my annual subscription?

Reminders are sent the first week of the applicable month. Please note membership will lapse by the 15th of the following month should the subscription remain unpaid by this date. There will be a £5 re-joining fee on payments made after that date.

Can I join the Club if my parents or children serve, or have served, in the Forces?

Yes. The Victory Services Club launched Family Membership in 2005. Family membership is available to parents and children over the age of 18 of those who are currently serving or have served.

How soon after joining will I receive my membership card?

Membership cards will be sent out within 2 or 3 weeks of the relevant documentation being provided.

What is joint membership?

Joint membership is when the member would like a spouse/partner to have access to the Club without them being present, say to have lunch, Afternoon Tea or meet friends for a drink in the Bar.

Do I have to have joint membership if I want my partner to stay with me?

No. Your partner is able to stay with you as a guest. Each member is able to bring up to four guests with them to stay at the Club.

Do we have a reciprocal arrangement with any other Clubs?

Yes. We have a carefully selected number of Affiliated Clubs.

What is the procedure for staying in one of our Reciprocal Clubs?

You may book accommodation direct with the Club you wish to visit, then please contact the Membership office and we will issue you with a letter of introduction. We require the exact dates of your visit when requesting a letter.

Can I join the Club if my family (parent/child) member is deceased?

Yes, the same rules for eligibility apply in terms of documentation required.