Accommodation FAQs

Which credit cards does the Club accept?

We accept payment by all major credit and debit cards, (with the exception of Diners Cards), for settlement of accommodation, membership subscriptions and Restaurant meals. Guests requiring to settle by credit card must submit their credit card details when checking in. Guests wishing to settle their accommodation account by cash or cheque, must make full payment in advance when checking in.

Who is eligible to stay at, or join, the Club?

For all eligibility issues please see the Membership web page.

What facilities does the Club have for guests with disabilities?

A Disability Information Sheet is available detailing all the Club's facilities and services for Members and guests with special needs. Click here to download a copy. Copies are also available from Reception or from the Membership Office.

What do "Standard Facilities" and "En-suite Facilities" mean?

An en-suite rooms have their own private bathroom with either a walk-in shower or a bath. If a room has standard or shared facilities, it means that the room will have its own wash basin, towels and toiletries provided but the toilet, bath and shower cubicles will be along the corridors.

What are the arrival and departure times?

Accommodation is available from 1.30pm on the day of arrival until 10.30 am on the day of your departure, by which time, you must have vacated your room. Guests wishing to take up accommodation prior to the normal check-in time of 1.30pm, must pre-register to do so, for which an accommodation pre-registration charge would be payable. Otherwise, guests will not be able to check-in to accommodation prior to 1.30pm for any booking.

Is it possible to book a Late Checkout?

Should you wish to vacate your room after The Club' departure time, you must notify Reception in advance. A small supplement will be added to your accommodation account, depending on the time you wish to leave. Please note that not all late checkouts can be accommodated, as they depend on availability at The Club.

What is the Club's Cancellation Policy?

Members or guests who intend to cancel a reservation must inform the Reservations Team by 1pm, the day before you are due to arrive. Members or guests who fail to notify the Club by this time will be liable to a cancellation fee up to the full value of the accommodation charge. Similarly, all 'no shows' and 'non-arrivals' will be charged the full accommodation price.

What Car Parking Facilities are available?

The Club now has improved parking arrangements nearby with City of Westminster Car Parks for their underground car park in Park Lane. Edgware Road & Park Lane is outside the Congestion Charge Zone (providing Members enter the Car Park via the Park Lane entrance). When entering the Car Park via Park Lane, Members should collect their ticket upon entry drive through the Car Park to the Marble Arch end, from which they can exit the Car Park on foot in Marble Arch, close to the VSC.

If you have any difficulties or the discount appears not to have been applied, speak to the parking attendants who are on duty 24 hours a day at the pay point stating that you are a VSC guest, and they will apply the discount for you. Guests can have their Car Park tickets 'franked' at any time with the Porters for their 50% discount through the ticket validator. (Perforations on the ticket, confirm it has been 'franked'). The discount will be applied when you exit. The new service also offers a free Park & Ride shuttle bus from Park Lane/ Marble Arch car park to Oxford Street and Bond Street. Please note that we can only offer the 50% discount on the hourly tariff and not an any other offers the Westminster Car park may offer.

The Club is in the Congestion Charge Zone. All members travelling to the Club by car will incur a charge. For more information on the congestion charge, please see Transport for London 's Congestion charging website, www.cclondon.com - payment can be made via this website, or by phoning 0845 9001234. You can pay in person at Pay Points, machines in car parks and in retail locations. To find locations of Pay Points, see www.paypoint.com.

What is the maximum amount of consecutive nights that I can book?

21 nights, or 3 weeks. Should you wish to stay for longer, you will need to settle your account and depart from The Club for two days, after which we will be happy to re-accommodate you. Longer stays may be possible in some circumstances, but must be requested in writing and agreed in advance. For more information please contact the Front of House Manager.

How far in advance can I book accommodation?

There is no limit to the advance booking of accommodation. We recommend that you book as far in advance as possible to avoid disappointment especially for events such as Remembrance Weekend and Cavalry Weekend for which you may need to book the previous year.

What is the maximum amount that I can charge to my room account?

£500.00, including both accommodation and incidental charges. Should your accommodation account exceed more than £500.00 during your stay, you will need to settle it at that time.

When do I have to settle my accommodation charges?

At the time of your booking a credit or debit card is taken to only confirm and secure the booking. Payment will only be used from this card in the event of a late cancellation or non-arrival. You can pay your accommodation charges when you check in, or on departure. For those wishing to settle on departure, on arrival you will be asked for an authorisation of a credit or debit card. We recommend that you use the card that your account will be settled with. An authorisation will be taken to cover the accommodation charges and any other extra’s that you may incur during your stay. This money is frozen on your account until we complete the transaction on departure for the actual amount of your bill. Any extra that was taken at the time of authorisation will be released back into your account. Guest paying for accommodation at time of arrival, please be advised that this will close your account. So if you wish to use the Club Restaurant or Bar you will need to settle your bills as you go along.

Do you have special accommodation rates?

Yes, there are many special accommodation promotions offering discounted bedroom rates throughout the year. View Accommodation Special Offers

Does the Club have safety deposit boxes?

Yes, the Club does have safety deposit boxes for the storage of valuable items and recommends that members and guests use this facility whilst staying at the Club. The Club cannot accept liability for the loss or theft of property, unless it has been handed into the Club for safe keeping either in the safe deposit box or the main safe.