FAQ - Frequently Asked Questions

Accommodation

Which credit cards does the Club accept?

We accept payment by all major credit and debit cards, (with the exception of Diners Cards), for settlement of accommodation, membership subscriptions and Restaurant meals. Guests requiring to settle by credit card must submit their credit card details when checking in. Guests wishing to settle their accommodation account by cash or cheque, must make full payment in advance when checking in.

Who is eligible to stay at, or join, the Club?

For all eligibility issues please see the Membership web page.

What facilities does the Club have for guests with disabilities?

A Disability Information Sheet is available detailing all the Club's facilities and services for Members and guests with special needs. Click here to download a copy. Copies are also available from Reception or from the Membership Office.

What do "Standard Facilities" and "En-suite Facilities" mean?

An en-suite room has its own private bathroom with either a walk-in shower or a bath. If a room has standard or shared facilities, it means that the room will have its own wash basin but the toilet, bath and shower cubicles will be along the corridors.

What are the arrival and departure times?

Accommodation is available from 1.00pm on the day of arrival until 10.30 am on the day of your departure, by which time, you must have vacated your room. Guests wishing to take up accommodation prior to the normal check-in time of 1.00pm, must pre-register to do so, for which an accommodation pre-registration charge would be payable. Otherwise, guests will not be able to check-in to accommodation prior to 1.00pm for any booking.

Is it possible to book a Late Checkout?

Should you wish to vacate your room after The Club' departure time, you must notify Reception in advance. A small supplement will be added to your accommodation account, depending on the time you wish to leave. Please note that not all late checkouts can be accommodated, as they depend on availability at The Club.

What is the Club's Cancellation Policy?

Members or guests who intend to cancel a reservation must inform the Reservations Team by 1pm, the day before you are due to arrive. Members or guests who fail to notify the Club by this time will be liable to a cancellation fee up to the full value of the accommodation charge. Similarly, all 'no shows' and 'non-arrivals' will be charged the full accommodation price.

What Car Parking Facilities are available?

The Club now has improved parking arrangements near by with City of Westminster Car Parks for their underground car park in Park Lane. Edware Road & Park Lane is outside the Congestion Charge Zone (providing Members enter the Car Park via the Park Lane entrance). When entering the Car Park via Park Lane, Members should collect their ticket upon entry drive through the Car Park to the Marble Arch end, from which they can exit the Car Park on foot in Marble Arch, close to the VSC.

If you have any difficulties or the discount appears not to have been applied, speak to the parking attendants who are on duty 24 hours a day at the pay point stating that you are a VSC guest, and they will apply the discount for you. Guests can have their Car Park tickets 'franked' at anytime with the Porters for their 50% discount through the ticket validator. (Perforations on the ticket, confirm it has been 'franked')The discount will be applied when you exit.The new service also offers a free Park & Ride shuttle bus from Park Lane/ Marble Arch car park to Oxford Street and Bond Street.

The Club is in the Congestion Charge Zone. All members travelling to the Club by car will incur a charge. For more information on the congestion charge, please see Transport for London 's Congestion charging website, www.cclondon.com - payment can be made via this website, or by phoning 0845 9001234. You can pay in person at PayPoints, machines in car parks and in retail locations. To find locations of PayPoints, see www.paypoint.com.

What is the maximum amount of consecutive nights that I can book?

21 nights, or 3 weeks. Should you wish to stay for longer, you will need to settle your account and depart from The Club for two days, after which we will be happy to re-accommodate you. Longer stays may be possible in some circumstances, but must be requested in writing and agreed in advance. For more information please contact the Front of House Manager.

How far in advance can I book accommodation?

There is no limit to the advance booking of accommodation. We recommend that you book as far in advance as possible to avoid disappointment especially for events such as Remembrance Weekend and Cavalry Weekend for which you may need to book the previous year.

What is the maximum amount that I can charge to my room account?

£500.00, including both accommodation and incidental charges. Should your accommodation account exceed more than £500.00 during your stay, you will need to settle it at that time.

When do I have to settle my accommodation charges?

You can pre-pay your accommodation charges when you book, or settle your account whilst at The Club, either upon arrival or departure.

Do you have special accommodation rates?

Yes, there are many special accommodation promotions offering discounted bedroom rates throughout the year. View Accommodation Special Offers

Does the Club have saftey deposit boxes?

Yes, the Club does have safety deposit boxes for the storage of valuable items and recommends that members and guests use this facility whilst staying at the Club. The Club cannot accept liability for the loss or theft of property, unless it has been handed into the Club for safe keeping either in the safe deposit box or the main safe.

 

 

 

Membership

How can I speak to a member of Membership staff?

If you would like to speak to a member of staff from the Membership Team, please telephone us on 020 7723 4474, extensions 219, 258 or 238. Please be aware that the Membership Office is open from 9am to 5pm , Monday to Friday. If all lines are busy or if you phone out of opening times, our answer phone will take a message for you and we will return your call as soon as we can.

How much are the annual subscription fees?

Single fees are £20.00 and joint fees are £35.00 per couple. Familiy Membership single fees are £25 and joint fees are £45

How much is Life Membership?

How much are the annual subscription fees?

Single Life Membership is £400.00
Joint Life Membership is £700.00

If I'm still currently serving, can I become a member of The Club?

Yes. However please remember that serving Armed Forces personnel have free use of The Club and Membership is not required, despite its many advantages.

When are the subscription rates going to increase?

Membership rates increased on the 1st January 2006.

How can I pay annual subscriptions?

Direct Debit is our preferred method of payment for existing members (this method only applies to UK bank account holders.) However, we accept Cash, Cheques, Postal Orders, International Money Orders, Mastercard, American Express, Delta, Switch and Visa.

Can I give you credit/debit card details via e-mail?

You can email through your credit card details, please be aware that we need the card number, and expiry date or issue number.

When are my subscriptions due for renewal?

Exactly 12 months on from when you join. For example, if you joined in March 2006, you would be due to renew in March 2007. Please note that Membership of The Club is continuous from year to year, unless a Member submits a letter of resignation prior to their renewal date.

Will I be sent a reminder about the annual subscription?

No.

What is Club Talk?

The Club Newsletter for members about Membership and Club issues.

When does Club Talk get sent out?

Twice a year, usually all members will be sent a copy in April and September.

Can I join the Club if my parents or children serve, or have served, in the Forces?

Yes. The Victory Services Club launched Family Membership in 2005. A Family Membership can be used by parents and children, over 18 years of age, of current  and previous Club members as well as current and retired  Armed Forces/Reservist personnel.

How soon after joining will I receive my membership card?

A printing company produces the cards for us and we place our orders on the 1st of every month. They usually take approximately two weeks to despatch the cards after this. However, you will be issued with a temporary membership card which can be used until you receive your permanent membership card.

What is joint membership?

A serving person or ex-service person can enjoy joint membership with their spouse or partner only.

Do I have to have joint membership if I want my partner to stay with me?

No. Your partner is able to stay with you as a guest. Each member is entitled to bring up to four guests with them  to stay at the Club.

Can I bring guests to the Club?

Yes. Each member is entitled to bring up to four guests into the Club. These guests could be adult children, spouses, relatives or friends.

Do I have to be with my guests for them to use the Club?

No. Your guests can be accommodated in your absence. To make a reservation for an unaccompanied guest you need to make a reservation by letter or fax, giving the surnames & initials of your guest, dates and types of accommodation required including, most importantly, your membership number and signature.

Do we have a reciprocal arrangement with any other Clubs?

Yes, 7 Affiliated Clubs
Royal Scots Club in Edinburgh, Scotland.
Marines' Memorial Club in San Francisco, USA.
United Service Club in Brisbane, Australia.
The Royal Automobile Club of Australia, Sydney, Australia
Soldiers', Sailors', Marines' & Airmens Club, New York
The Royal Canadian Military Institute, Toronto
The Royal Commonwealth Society (MALAYSIAN BRANCH)

What is the procedure for staying in one of our Reciprocal Clubs?

You may book accommodation direct with the Club you wish to visit, and then please contact the Membership department here and we will issue you with a letter of introduction.