Events at the VSC Customer Charter Focus

We are committed to listening to our customers and understanding their needs in order to deliver the best solutions for all their requirements.

Quality

 

We are committed to delivering goods and services which meet the highest standards in compliance with the European standard for Service and Business Excellence, Hospitality Assured and Hospitality Assured Meetings. We are compliant with all Quality Standards demanded by the MIA, the recognised professional trade body for the UK’s conference market of which we are  members.

Standards

You will be dealing with an organisation totally dedicated to delivering a service that meets your conference, meeting or event requirements in accordance with the recommended MIA code of practice.

We are committed to the highest standards of Customer Care through minimum operational standards and the implementation of best practice.

 

Training

 

We are committed to developing the potential of all our staff to consistently deliver the best service.

 

Business Conduct Policy

In all our dealings we will behave with honesty, openness, trust and integrity, and always seek to provide the best advice in consideration of the needs of the client.

We will always strive to conduct our business with all our customers in a professional, courteous and efficient manner.

 

Terms and Conditions

 

Our Terms and Conditions are fully compliant with all the guidelines and rules as laid down by the MIA.

 

Download a copy of our Terms and Conditions